Return policy

Effective Date: May 22, 2025

At topsoccerjerseys.com, we are committed to offering our customers high-quality game wear, jerseys, and related products. We understand that there may be occasions when you need to return or exchange an item. Our Return and Refund Policy outlines the process and conditions for returns and exchanges of products purchased from our website. Please read this policy carefully to ensure a smooth return experience. If you have any questions, feel free to reach out to us at info@topsoccerjerseys.com.

Return and Exchange Rights

To be eligible for a return or exchange, the following conditions must be met:

  • Product Condition: The product must be in its original, unused, and unopened condition.

  • Timeframe: Return or exchange requests must be made within 30 days of receiving the product.

  • Custom or Personalized Items: Personalized or custom-made products are only eligible for return if they are received damaged or defective.

    Once a jersey has been customized with a name and number, it is considered non-returnable and non-exchangeable, as it cannot be resold.

How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Send an email to info@topsoccerjerseys.com with your order number and reason for the return or exchange.

  2. Return Authorization (RA): Our team will assist you in the return process and, if necessary, provide you with a Return Authorization (RA) number.

  3. Package the Product: Make sure the item is securely packaged in its original packaging, including all tags, materials, and accessories.

  4. Mark the RA Number: Clearly write the RA number on the outer packaging (if provided).

  5. Return the Product: Ship the item to the return address provided by our customer service team.

Shipping and Return Costs

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the product is damaged, defective, or incorrect. In such cases, we will provide a prepaid return label.

  • Non-refundable Shipping Fees: Shipping fees from the original order are non-refundable, unless the product was defective or incorrect.

  • Customs Seizures: If an order is seized by customs during shipping, we will provide a one-time reshipment at no additional cost to the customer. However, please note that we do not offer refunds in such cases. If the replacement shipment is also seized by customs, we will not issue a refund or send another replacement.

Processing and Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that actual processing times may vary depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately. We are committed to resolving the issue promptly by offering a replacement or a full refund, including any applicable shipping costs.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been processed or shipped.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact us at info@topsoccerjerseys.com.

Last Updated: May 22, 2025